Every non-emergency call your dispatchers handle is a moment they're unavailable for the one that saves a life. Enter your numbers and see the impact.
Bot-eligible calls: structured non-emergency intake like noise complaints, parking issues, general inquiries. Conservative: 10%. Moderate: 15%. Aggressive: 25%.
BJA/Transform911 311 data: simple non-emergency intake averages ~2 minutes. Structured complaint filing (noise, parking, general reports): 3-4 minutes.
Every day, Civitae Voice frees up
1.2
more hours for real emergencies
That's 37 hours per month your dispatchers aren't wasting on noise complaints.
Your non-emergency line is dark 73% of the time
That's 123 hours per week where callers get voicemail, call 911 instead, or give up. Civitae gives you 24/7 coverage without a hire.
Non-emergency calls off your dispatchers' screens
calls handled per day
hours freed per month
Every one of those calls is a moment your dispatchers are available for the one that matters.
Recommended plan
3,500 multi-channel minutes included
Every feature included. Go over your minutes? $0.25/min overage — we never interrupt your service.
Get Started25%
Average vacancy rate across US 911 centers
5.46
FTEs needed to fill one 24/7 dispatch position
71%
Of centers use mandatory overtime to cover gaps
50%
Of new hires fail to complete training
Sources: IAED/NASNA National 911 Staffing Survey 2023 (774 centers, 48 states); BLS Occupational Outlook 2024; CritiCall pre-employment testing data; 8,760 hrs/yr ÷ 1,600 net hrs = 5.475 FTEs (standard PSAP staffing formula)
And 50% won't make it through training. Start over.
Works 24/7. Never calls in sick. Never burns out. Never quits.
Every week your non-emergency line goes understaffed, your dispatchers burn out faster and your community gets worse service. Civitae Voice closes the gap today.