Simple Pricing

Two plans. Every feature included. If you go over, you pay per minute — we never cut your service off.

Starter

Most agencies start here

$499/mo
1,500 minutes included
Covers most agencies under 50K population with zero overage
  • Every feature — nothing held back
  • 14 languages
  • Full admin portal and analytics
  • Knowledge base
  • SMS case confirmations
  • CAD integration (if supported)
Get Started

Professional

County and mid-size centers

$999/mo
3,500 minutes included
Built for agencies serving 50K–250K population
  • Everything in Starter
  • Multi-department routing
  • Dedicated onboarding
  • Priority support
  • Advanced analytics
  • SLA guarantee
Get Started

Close the gap without hiring

You're short-staffed. The candidates aren't out there. And every non-emergency call your dispatchers handle is a moment they're not available for the one that saves a life.

Right now, your dispatchers are handling:

Noise complaints at 2 AM
Parking complaints during shift change
"What are your hours?" calls during peak volume
General inquiries that could be handled without a trained dispatcher

Every one of those calls is a moment your dispatcher isn't available for a real emergency.

With Civitae Voice:

Non-emergency calls never reach the dispatch floor
Your dispatchers stay focused on emergencies
No more mandatory overtime to cover non-emergency volume
Reduce burnout and keep the people you have

You don't need to hire 3 dispatchers you'll never find. You need to take non-emergency calls off the board.

What each plan covers:

Plan Minutes/Month ~Calls Handled Cost Best For
Starter 1,500 ~500/month $499/mo Agencies under 50K population
Professional 3,500 ~1,165/month $999/mo County and mid-size agencies (50K–250K)
Enterprise Custom Custom Custom Regional, consolidated, and metro centers

Based on ~3 minute average bot-handled call (BJA/Transform911 data). Go over your included minutes? No problem — $0.25/minute overage, and we never interrupt your service. Civitae Voice doesn't replace dispatchers. It takes non-emergency calls off their screens so they're ready when the call that matters comes in.

Overage Policy

We give you a 20% buffer free. Beyond that, $0.25/minute. We never interrupt your service. Your bot keeps answering calls no matter what.

What's a Billable Minute?

Two-way interaction time on your non-emergency line. Per-second billing rounded to the nearest 6 seconds. Hold time and dead air don't count.

Optional: SMS Confirmations

Available on every plan at no extra charge. Enable it in your admin portal and callers get a text with their case number. SMS activation takes 3-5 business days (A2P registration).

No Contracts

Month-to-month. Cancel anytime. $0 setup fee. If the product doesn't work for you, walk away. We'd rather earn your business every month.

Enterprise

Custom minute pools, SIP trunking, CAD API integration, dedicated infrastructure, and SLA guarantees.

Need something beyond the standard platform? Legacy CAD automation, custom workflows, or advanced integrations are available through Aetheria Systems professional services under a separate engagement.

[email protected]